Your order
Have your order number and checkout email handy so we can locate your purchase.
CLOVARA SUPPORT
How can we help?
Questions about your order or something in store? Tell us what’s on your mind and our team will help you find the next step.
Send a support requestDelivery & tracking
Let us know if your parcel is delayed or the tracking looks unclear. Include the latest update you can see.
Something not right?
For a damaged or faulty item, describe the issue and keep the item and packaging for our team to review.
Send us a message
Fields marked * are required.
A few quick answers
How do I get an update on my order?
Use the form above with your order number and the email used at checkout. Tell us what the tracking currently shows.
My item arrived damaged. What should I do?
Describe the damage in your message and keep the packaging. Take clear photos of the item and shipping label so they are ready if our team asks for them.
Can I update or cancel an order?
Contact us as soon as possible. Changes or cancellation may not be possible once an order has been accepted or fulfillment has started.
Do I need an order number to contact you?
No. Leave the order number blank for general questions. If you need help finding an order, include the email used at checkout and the name on the order.